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Connected Learning Advisory | Te Ara Whītiki

Resources and ongoing support

The CLA service has ended as the Ministry shifts its focus to initiatives that support the Digital Technology and Hangarau Matihiko curriculum changes. As well as giving you access to the CLA's extensive library of resources, the links below pinpoint sources of ongoing support, depending on the type of questions you have.

Connected Learning Advisory | Te Ara Whītiki resources

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These resources were produced by the Connected Learning Advisory to provide schools with useful technology information. They should not be read as a recommendation or endorsement of any specific products or services.

In-depth guides

Technologies for learning

Effective technical and professional support

Choosing audio and visual technologies

Technologies and infrastructure

Engaging your community

Deploying digital devices

Working digitally

Technical and infrastructure queries

ICT helpdesk

The ICT helpdesk for schools  provides first level support for all schools about hardware and software issues. They are open for calls from principals, teachers, and school IT specialists. They enjoy helping non-technical people with their technical problems. Level 1 support is provided for a range of software applications such as Microsoft Office and Symantec.

  • Call 0800 CALL ICT (0800 225 542- Option 5 MoE ICT Helpdesk) between 7:00 am–7:00 pm, Monday to Friday. excluding public holidays.
  • Email callict@tki.org.nz .

Visit the Technology for learning  section of the education.govt.nz website for more information, news, and updates about Ministry funded programmes including:

N4L Managed Network Support

TELA Laptops – Cyclone

Digital citizenship and cyber security support


Netsafe provides support for:

  • responding to online safety incidents in your school and kura
  • developing digital citizenship, online safety and staff capability
  • online safety resources, planning tools and community engagement resources.


Contact CERT NZ when you:

  • experience a cyber security incident
  • need up-to-date information on cyber security issues.

Network for Learning (N4L)

Contact N4L to:

  • understand how your school’s web security is set up
  • change your school’s web filtering
  • report your internet experience isn’t consistently fast.

Support for Digital Technologies and Hangarau Matihiko

Kia Takatū ā-Matihiko  – introduces teachers and principals to the new curriculum content. The programme is available for three years and is free to NZ educators.

  • Complete Tokirima ā Mahuika, the self review tool, then use the pīkau (toolkits) to learn at your own pace. The first pīkau for pouahi (digital leaders) are now available.
  • Face-to-face Meetups across the country are planned for 2019, these will be advertised through the Kia Takatū ā-Matihiko website.

Technology online  – provides resources supporting schools and kura implement the technology learning area and the digital technologies, hangarau matihiko whenu.

Centrally funded PLD programme  – digital fluency support is designed to enable teachers and kaiako to confidently use digital technologies, programmes and devices to support their teaching and learning programmes across all curriculum areas and Ngā Wāhanga Ako. You can apply to get support for Digital Technologies and Hangarau Matihiko curriculum planning.

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