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Technical support and procurement

Use the information and resources to develop school-wide systems for the sustainable maintainance and development of a reliable school network.

Discussion 

Developing the infrastructure for 1-1 devices

Use these discussion questions in conjunction with the  e-Learning Planning Framework  as a starting point to identify your current school-wide systems and implement maintenance systems to meet increased demand as your school develops its e-learning capabiliity. 

Principals and school leaders

  • How does the procurement and maintenance of resources align with the e-learning focus in your school vision, strategic plan, and policy development?
  • Is there a flexible, transparent, and responsive budget in place?
  • Is the procurement and support of resources personalised to the needs of all learning communities? For example, management of devices for access and connectivity.
  • Is your technical support providing maintenance and sustainability of all systems, networks, hardware, software, and peripherals?
  • Do you have review processes in place to evaluate the value for money as well as the safe and effective use and disposal of resources?
  • Are you planning ahead for the next 3–5 years?

Teachers

"Build your own technical knowledge."

  • How can you build your own technical knowledge to trouble shoot basic problems?
  • How can you help others trouble shoot basic problems?

Principals and school leaders

  • laptops charging
    Ensure there is access to school-based technical support and/or external technical support (response time less than 24 hours) to troubleshoot basic network and hardware issues.
  • Provide for internal teacher support such as an ICT specialist/team. This could be a teacher(s) release or fulltime.
  • Check your total budget for IT - often this is hidden in different budget areas, departments, one off purchases, and special grants from fundraising.
  • Based on your e-learning strategy, set up realistic budgets for purchasing new technologies, maintenance, software, Internet/network connection, professional development, and staffing - technicians and ICT specialists.
  • Consult with staff and students when planning infrastructure and tool upgrades, and purchases.
    • updating or creating an inventory of all ICT resources
    • auditing current use of ICT resources (What is being used, how often, and what for? Does this align to your strategic plan?)
    • making sure staff know what is available and find out if they know how to use it and how it might be used
    • removing any equipment that is not functioning - fix if cost effective, or sell/discard if not
    • making sure your network is appropriately secured including: password policies, filtering, firewall, backup, physical theft prevention, acceptable use policies, wireless authentication - Wi-fi Protected Access (WPA) or better, and ability to identify individual users network traffic
    • managing access to school/community network from personal devices - price a managed network and plan for its deployment if you are going to encourage or support student-owned devices on your network
    • making sure you understand Virtual Local Area Networks (VLAN) and plan for your network to be configured to make use of them
    • establishing Service Level Agreements (SLA) with your service providers
    • look to see which of your services can be moved offsite into the cloud for example: mail, document storage, backups, LMS
    • reviewing processes for procurement and maintenance throughout the school.

Teachers

  • Be involved in discussions for procurement and maintenance of resources.
  • Be aware of school-wide systems for technical support.
  • Find practical ways to trouble shoot issues with applications – for example, using the Help menu.

e-Learning community discussions

enabling e-Learning: Technology community  – join the discussions or create your own thread.

Developing the infrastructure for 1–1 devices

Developing the infrastructure for 1-1 devices

Systems manager, Alistair Montgomerie, describes the infrastructure set up at St Hildas to enable all students and staff to use the Internet as part of their 1-1 laptops programme.

Managing battery life

Managing battery life

Systems manager, Alistair Montgomery describes St Hilda's management to ensure students can keep working on their laptops all day, relying on the battery.

Selecting a 1-1 device

Selecting a 1-1 device

St Hilda's College staff explain the process they went through to select MacBook Pros as the 1-1 device they are currently using.

Benefits of ultra-fast broadband

Benefits of ultra-fast broadband

Staff at St Hilda's talk about the difference that ultra-fast broadband has made to teaching and learning. It has made a significant change to teaching and learning approaches, and the ability to use internet based tools for both sourcing and storing information, and processing and delivering it.

Developing the infrastructure for new technologies

Developing the infrastructure for new technologies

Hingaia Penninsula School principal, Jane Danielson shares planning their technological infrastructure.

Setting up BYOD in the classroom at Wairakei School

Setting up BYOD in the classroom at Wairakei School

Kate Friedwald describes step-by-step the process she went through from researching BYOD to setting up a classroom learning programme using BYOD at Wairakei School.

BYOD – Technical systems and setup

BYOD – Technical systems and setup

Principal, Shane Buckner and e-learning leader, Kate Friedwald, talk about the systems and setup they have at Wairakei School to successfully use 1-1 devices.

Fraser Malin

Planning infrastructure to support learning

ICT leader, Fraser Malin describes how staff at Halswell School planned the infrastructure and incorporated technologies into their design for an innovative learning environment to support learning and teaching.

Fraser Malin using sound fields

Using sound fields

ICT leader, Fraser Malin explains how sound fields enable teachers to talk to students across a large and distant spaces at Halswell School.  

Digital citizenship, systems, and infrastructure for BYOD and GAFE

Digital citizenship, systems, and infrastructure for BYOD and GAFE

ICT leader, Fraser Malins explains some key considerations for setting up a safe network that parents and students can access easily at Halswell School. 

BYOD – Setting up a robust infrastructure

BYOD – Setting up a robust infrastructure

Dominic Killalea, Deputy Principal at Wellington High School, discusses some key infrastructure considerations to ensure good connectivity across your school.

Building a reliable infrastructure

Building a reliable infrastructure

John O’Regan, e-Learning lead teacher, describes the important considerations for Hampden Street School to create reliable systems that meet the needs of their BYOD programme.

Effective technical support systems

Effective technical support systems

John O’Regan, e-Learning lead teacher Hampden Street School, describes their system for providing technical support to staff.

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ICT helpdesk

The ICT helpdesk for schools  provides first level support for all schools about hardware and software issues. They are open for calls from principals, teachers, and school IT specialists. They enjoy helping non-technical people with their technical problems. Level 1 support is provided for a range of software applications such as Microsoft Office and Symantec.

  • Call 0800 CALL ICT (0800 225 542- Option 5 MoE ICT Helpdesk) between 7:00 am–7:00 pm, Monday to Friday. excluding public holidays.
  • Email callict@tki.org.nz .

Visit the Technology for learning  section of the education.govt.nz website for more information, news, and updates about Ministry funded programmes including:

 

 

Teacher and student at laptop

The Connected Learning Advisory  is a free service for schools and kura offering consistent, unbiased advice on integrating technology with learning so they can get the best results for their students and communities. 

Manaiakalani
The Manaiakalani project has a strong pedagogical focus on raising student achievement outcomes in literacy. This includes the trialing of ways to support students through 1-1 access to technologies.

IT infrastructure and technical support
This link, from the Department of Education and Childhood Development, Victoria, Australia, provides support when planning for ICT Infrastructure and technical support.

The Connected Learning Advisory
The Connected Learning Advisory is a free service for schools and kura offering consistent, unbiased advice on integrating technology with learning so they can get the best results for their students and communities. 

e-Learning community discussions

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